The company is based in Lidköping.
If you wish to get in touch with us, send an email to email@example.com with your case and your contact information and we will contact you shortly.
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address. If there is any error in the order confirmation, you must contact us immediately by e-mail to firstname.lastname@example.org
We do not guarantee that changes can be made.
NOTE! Orders are sent no earlier than the following Monday. Shipping takes usually 2-5 business days, depending on country of delivery.
Should delivery delays occur (without us notifying you of a longer delivery time), please contact us at: email@example.com
All prices in the store are stated in EUR and all prices include 25% VAT.
We reserve the right to cancel orders for obviously incorrect prices. Obviously incorrect prices may mean (but are not limited to) incorrect price reductions associated with a promotion, or an item listed at no cost/free. Growing Back Nature is always entitled to cancel orders that contain obviously incorrect prices. The customer can then place a new order at the correct price.
We reserve the right to change prices due to price changes from suppliers, incorrect printing of the price, and inaccuracies in prices due to incorrect information, and reserve the right to adjust the price.
5. Right of withdrawal
According to the law, the customer does not have the right to withdraw from goods that can quickly deteriorate or become old, or that after delivery are planted.
Your right of withdrawal therefore does not apply to green plants, flowering plants, cuttings and other products that can be damaged by being handled several times.
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
Any errors and defects must always be reported to firstname.lastname@example.org immediately after delivery.
Enter your name, address, e-mail address, order number and a description of the error together with at least 2 clear images of the product to be complained about. You must always contact us for an approval before returning a defective item
Once we have received the information above, we make an assessment of the complaint. If your complaint is approved, you have the right to return the product and we will either deliver a similar product or refund you for the defective product. The money will be refunded within about 3-5 banking days after we have received and handled your return.
7. Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We do not accept any liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war or government decision.
8. Product information
We reserve the right to make printing errors on this website and sold out/unavalible items. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.
9. Personal data
By shopping at Growing Back Nature Sweden AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
Growing Back Nature Sweden AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
10.1 What is personal information?
A personal data is all information that can be directly or indirectly attributed to a real person.
10.2 What information do we store?
To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number.
The payment providers (payment services) that we use are: Paypal and Card payment.
10.4.2 Shipping company
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: UPS, DHL and PostNord.
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.
We use Mailchimp to send out newsletters.
10.5 The right of access
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
10.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
10.7 The right to be forgotten
You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example according to the Accounting Act).
10.8 Responsible for data protection
Growing Back Nature Sweden AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
10.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
11. Amendments to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes will be published online on the website. The changed terms and condtiions are considered accepted in connection with orders or visits to the website.